Worldwide Account Manager

Overview

Represent FedEx to current and potential customers, leading the growth of strategic Healthcare & Life Sciences accounts across the region and achieving sales targets through enterprise regional sales strategies.

What you'll do

• Represent the organization to current and potential customers and ensure achievement of sales targets through effective execution of enterprise regional sales strategies.
• Develop and implement account strategies, conduct sales calls, and manage pre-sales, post-sales and competitive monitoring activities.
• Manage and grow strategic Healthcare & Life Sciences accounts across the region.
• Achieve revenue and growth targets through effective account planning and execution.
• Develop customer acquisition, retention and expansion strategies.
• Conduct customer engagements, business reviews, presentations and sales calls.
• Lead solution design, proposal development and pricing discussions.
• Collaborate with operations, product, quality, customer experience and global account teams to deliver integrated logistics solutions.
• Support onboarding and ensure successful implementation of new customer programs.
• Provide post-sales support and strategic account reviews to drive customer loyalty.
• Identify opportunities in temperature-controlled logistics, cold-chain transportation, clinical trial logistics and other specialized healthcare supply chain solutions.
• Monitor market trends, customer requirements and competitive activity to support business growth.
• Partner with regional and global stakeholders to support multinational customers across India, Middle East and Africa.

What you'll need

• Minimum education: MBA (Master: Business Administration/Management, required).
• 10-15+ years of experience in Healthcare & Life Sciences logistics, including B2B enterprise sales and strategic account management or supply chain solutions.
• Experience selling cold chain and temperature-controlled specialized healthcare solutions.
• Proven success managing regional and multinational customer relationships.
• Experience driving growth through consultative selling and strategic account development.
• Strong understanding of Healthcare & Life Sciences supply chains, including pharmaceutical, biotechnology, medical device, laboratory and clinical research logistics.
• Experience with temperature-controlled and non-temperature-controlled transportation solutions, cold-chain logistics and specialized healthcare shipments.
• Knowledge of clinical trial logistics, time-critical transportation and high-value healthcare supply chain requirements.
• Strong business development, account management, negotiation and solution-selling capabilities.
• Ability to develop customer-centric logistics solutions and commercial proposals.
• Excellent presentation, communication, influencing and stakeholder management skills.
• Experience working with cross-functional teams and global account organizations.
• Strong analytical and strategic planning capabilities.
• Comfortable building relationships with senior customer stakeholders across local and international markets.
• Sales: Direct Sales experience (required).

Details

• Location: Mumbai, India.
• Scheduled weekly hours: 48.
• Worker type: Regular.
• Posting close date: 3-Nov-2026.