Account Manager

Overview

Account Manager (Sales Manager, South, Plant Room Upgrade) serving as the customer's representative for plant room retrofit work, ensuring quality and timely completion, and developing long-term customer relationships.

What you'll do

• Act as customers' representative and point of contact for all matters specific to their plant room retrofit requirements.
• Encourage customer growth and loyalty through continuous support and customer assistance.
• Manage a portfolio of Trane and Non-Trane accounts and develop specific action plans to grow identified accounts in plant room retrofit.
• Identify Trane and Non-Trane customer potential options to meet customer needs and work closely with the Technical Support Team to make those options available.
• Identify potential opportunities with existing service customers and update customers on retrofit offerings.
• Establish relations within the team and with customers outside.
• Resolve customer complaints by investigating problems with internal stakeholders, evaluating possible solutions, and making recommendations to customers.
• Understand customer and vertical market needs and determine pricing and selling strategies.
• Prepare and review contract terms and conditions using standard Trane templates when applicable.
• Present the proposal to the customer.
• Provide marketplace feedback, including competitive information, customer expectations, and industry trends.
• Perform any other duties as deemed appropriate.

What you'll need

• Bachelor's degree in engineering.
• At least 10+ years of direct sales experience.
• Ability to read, analyze, and interpret engineering documents.
• Ability to solve complex problems and integrate and interpret data from diverse sources.
• Ability to interpret technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Excellent verbal and written communication skills.
• Ability to work independently and collaborate with multi-functional teams.
• Organizational and time management skills.
• Customer focus mindset.
• Innovative mindset and willingness to explore new fronts.
• Candidate should be from the South region and should have communication skill in the regional language.

Nice to have

• Knowledge of HVAC systems, Chiller Plant, Airside, Energy Services and Building Services.

Details

• Location: Hyderabad, Telangana.
• Work mode: On-Site (5 days).