Account Manager Senior (NOIDA/Mumbai)

Overview

Lead POS and Kiosk solutions expansion in the India market, driving revenue growth and building long-term client relationships in the retail, grocery chain store, CVS, QSR and F&B sectors.

What you'll do

• Develop and execute a strategic sales plan to penetrate the India retail, QSR/F&B, and brand/grocery chain store markets, focusing on POS systems, self-service kiosks, and related hardware/software solutions.
• Identify, prospect, and acquire new clients, including national retail chains, CVS, regional QSR brands, and F&B operators, while maintaining and expanding existing customer relationships.
• Leverage your existing customer base in the target sectors to generate qualified leads, conduct product demonstrations, and close high-value sales deals.
• Collaborate with the product and marketing teams to tailor solutions to local market needs, such as compliance with India retail standards and payment system integrations.
• Conduct in-depth market analysis of industry trends, competitor strategies (pricing, product offerings, market share), and customer pain points, and provide actionable insights on existing market players, ISVs, SIs, and VARs in India.
• Build and manage strategic partnerships with key ISVs, SIs, and VARs in India to expand distribution channels and drive co-selling opportunities.
• Negotiate contracts, pricing, and service level agreements (SLAs) to ensure customer satisfaction and maximize profitability.
• Achieve and exceed quarterly/annual sales targets for revenue, new customer acquisition, and market share growth.
• Coordinate with the customer success and pre-sales engineering teams to ensure seamless onboarding, implementation, and post-sales support.
• Work closely with marketing to represent the company at industry events, trade shows, and networking functions in India to enhance brand visibility, build industry connections, and capture project leads.

What you'll need

• Bachelor's degree or master's degree, or equivalent qualification.
• 5 to 8 years of experience managing large enterprise accounts for a QSR or F&B vertical, or in an offline grocery chain.

Nice to have

• In-depth knowledge of industry trends, customer challenges, and the competitive landscape.
• Strong understanding of sales processes, negotiation techniques, and closing strategies.
• Understands policies and practices related to the role and shares ideas for improvement.

Details

• Location: Mumbai, India (role also listed for NOIDA).
• Hybrid work, with adaptable hours, Summer Flex Fridays, and Focus Fridays.