Account Management, Manager

Overview

Account Management Manager responsible for leading a team that maintains and grows relationships with key B2B clients, ensuring satisfaction and success with the company’s products and services.

What you'll do

• Lead, mentor, and manage a team of Account Managers to meet team objectives.
• Develop and execute strategic account plans to retain and grow key client accounts.
• Act as the primary escalation point for client issues and ensure timely resolution.
• Identify expansion opportunities including upselling, cross-selling, and new product introductions.
• Monitor account performance metrics, analyze data, and prepare regular account health reports.
• Collaborate with Sales, Marketing, Product Development, and Support for seamless client experiences.
• Negotiate contracts, renewals, and service agreements with clients.

What you'll need

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 7+ years of experience in account management, client success, or a similar client-facing role.
• At least 3 years of experience in a leadership or managerial capacity.
• Proven track record managing and growing key client accounts in a B2B SaaS or technology environment.
• Strong understanding of web hosting, domain registration, digital marketing, or related online services.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.

Details

• Location: Mumbai, India.