Senior Account Manager - Enterprise Sales

Overview

Senior Account Manager focused on owning, retaining, and expanding a defined book of strategic enterprise customers through structured customer engagement and long-term value creation.

What you'll do

• Own an enterprise customer portfolio with accountability for long-term revenue growth and retention.
• Drive upsell, cross-sell, and renewals across multi-product SaaS portfolios.
• Identify expansion levers using usage data, customer maturity, org structure, and business goals.
• Engage engineering leaders, technical stakeholders, and executive economic buyers.
• Strengthen relationships through regular in-person meetings, including onsite visits.
• Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones.
• Maintain Salesforce hygiene to support forecasting and decision-making.

What you'll need

• 8-10 years of B2B SaaS experience.
• 3-4 years of farming/Account Management-focused experience.
• Demonstrated success achieving and exceeding expansion, renewal, and net revenue retention targets.
• Recent experience aligned to Account Management/Farming/Expansion/Upsell or Cross-sell.
• Comfort working in region-aligned time zones while based in Mumbai.
• Solid understanding of Software SaaS/SaaS-adjacent business models.
• Bachelor’s degree required.

Details

• Location: remote position while requiring the candidate to be based in Mumbai.
• Reports to the Sales Manager.