Account Manager

Overview

Account Manager (Benchmark Solutions) to serve as the primary point of contact for assigned U.S. healthcare provider clients. Drive revenue cycle performance and financial outcomes by managing accounts receivable, denials, operational workflows, and client satisfaction.

What you’ll do

• Act as the primary liaison between U.S. healthcare clients and Benchmark operational teams.
• Lead recurring operational meetings, client reviews, and revenue cycle performance discussions.
• Monitor and analyze accounts receivable and revenue cycle KPIs for assigned clients.
• Review denials, root causes, payment variances, and A/R delays and coordinate corrective action plans.
• Escalate reimbursement concerns and collaborate with operational teams to drive resolution.
• Collaborate with Billing, Coding, Accounts Receivable, Payment Posting, Credentialing, Prior Authorization, and Patient Advocacy teams.

What you’ll need

• Minimum 7 years of experience in U.S. Healthcare Revenue Cycle Management.
• Minimum 2 years supporting physician practices, medical groups, ambulatory providers, or healthcare management organizations.
• Experience managing accounts receivable performance and revenue cycle improvement initiatives.
• Strong understanding of U.S. revenue cycle operations, claims processing, and collections strategies.
• Knowledge of denials management and appeals processes.
• Exceptional verbal and written English communication skills.
• Experience conducting client meetings and presenting operational performance reports.