Accountant I, FAO

Overview

Serve as the primary point of contact for functional and second-level technical support, business systems analysis, Salesforce implementations, application changes, and project deliverables.

What you'll do

• Serve as the primary point of contact and perform functional and second-level technical support as needed.
• Partner with business, IT, and project teams to produce requirements and designs for business capabilities.
• Identify and understand interactions between data and operational processes to provide insights for improvement and solutions to complex problems.
• Create and maintain documentation of key artifacts, processes, and system functionality or tools using Agile Scrum methodologies.
• Design, create, and implement software modifications and enhancements, and integrate new applications.
• Create technical requirements for developers and provide suggestions during development to meet customer business needs.
• Communicate the business impacts of system and data changes to stakeholders.
• Participate in the analysis, testing, and deployment of changes to third-party integrated systems.
• Assist business analysts in creating scripts for the user acceptance testing process.
• Work with the internal training organization to ensure new functionality is documented clearly and accurately reflected in training materials.
• Initiate, plan, implement, and close project deliverables as committed.
• Provide recommendations for process improvements.

What you'll need

• Strong interpersonal and collaboration skills.
• Excellent written, verbal communication, and presentation skills.
• Hands-on experience in large, global implementations using Salesforce in one or more of Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Communities, or Salesforce Custom Cloud.
• A bachelor's degree in information systems or similar, or equivalent business experience.
• 1-3 years of Salesforce configuration and administration experience.
• 1-3 years as a business systems analyst or equivalent role working with complex application development projects.
• Experience working in an IT Agile team.
• Customer support for any accounting platform, including ERP functional support at L1/L2.
• Significant customer technical support experience.
• Experience working with international clients.
• Graduate educational qualification.

Nice to have

• Consulting experience or experience working with a consulting organization.
• Salesforce Administrator Certification.

Details

• Location: Bangalore, India.
• Full-time employment.