AES CSX Salesforce Senior Manager- Managed Services - AC

Overview

Lead Salesforce managed services delivery for PwC's Acceleration Center India, covering client support, process execution, data review and escalation handling within the Managed Services practice.

What you'll do

• Lead Salesforce managed services delivery for client support activities, process execution, and issue resolution across multiple workstreams
• Guide teams through data review, enrichment, processing, and validation of customer information within Salesforce environments
• Coordinate implementation and monitoring of quality controls, control procedures, and quality metrics to support service consistency
• Advise clients on application evolution activities, including configuration, customization, integration, and ongoing lifecycle support
• Direct problem solving across ambiguous situations by applying systems thinking to identify root causes and improvement opportunities
• Review escalations, evaluate corrective actions, and adjust delivery approaches based on client feedback and service requirements
• Coach team members on service management, process documentation, and delivery execution to support effective operations
• Model professional and technical standards, code of conduct, and independence requirements across managed service engagements

What you'll need

• At least a Bachelor's degree
• At least 6 years of experience
• Oral and written proficiency in English

Nice to have

• Experience leading Salesforce managed services transformations for clients
• Applying systems thinking to identify root causes and opportunities
• Crafting clear messages that tell a holistic story
• Validating client outcomes and incorporating feedback into delivery
• Directing teams through ambiguity, complexity, and shifting priorities
• Coaching diverse teams while modeling professional and technical standards