Offboarding Specialist - Senior Associate

Overview

Senior Associate in State Street's Offboarding function, responsible for a smooth and consistent offboarding experience for employees who have resigned, covering an assigned country or group of countries.

What you'll do

• Develop effective working relationships and communications with the team, and ensure they are motivated, developed and supported.
• Establish and nurture a culture of 'Risk Excellence' within the team, encouraging openness that welcomes effective challenge and open discussion.
• Utilize project management and analytical skills to deliver project activities supporting service enhancements, including requirements gathering, functional design, configuration, testing, training design, development, delivery, post-production support and review.
• Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation.
• Support the implementation of the Offboarding team through effective delivery of the service.
• Manage stakeholders across varying levels.
• Oversee team deliverables to ensure operational steadiness and alignment to timelines and delivery.
• Establish and nurture a culture of individual ownership of tasks, embedding accountability into team members' behavior.
• Ensure the highest level of the Code of Conduct is displayed in your own and team behaviors.
• Think and act globally.
• Provide guidance and query management to employees and managers throughout the Offboarding process.
• Troubleshoot challenges through the end-to-end process and ensure the technology accurately reflects case statuses.
• Identify challenges or delays in the process and highlight them to management.
• Prepare and distribute standard and ad hoc reports within specified guidelines.
• Develop and maintain good working relationships with employees, managers and key stakeholders in the Offboarding process (IT, Global Security, GHR, Finance, Facilities).
• Coordinate the effective and timely flow of critical information to all relevant parties and follow up on administrative details within or across divisions.
• Gain an understanding of process flows, risk and downstream impact.
• Handle confidential and sensitive information.

What you'll need

• Bachelor's or Master's degree.
• Experience in a similar role, preferably in financial services/banking.
• Significant experience working within an HR/Shared Service Operations function.
• Experience of leading, coaching and developing teams.
• Ability to inspire, motivate and lead a team.
• Embraces a culture of risk excellence.
• Capacity to work in a dynamic business environment regionally and globally.
• Team player with a strong customer focus.
• Ability to present complex scenarios in simple, understandable language to the needs of the target audience.
• Well organized and able to prioritize workload in line with tight deadlines and work effectively under pressure.
• Strong attention to detail and end-to-end processes.
• Uses independent action, judgement and decision making.
• Demonstrates flexibility to meet changing business needs and priorities.
• Identifies potential problems and delivers solutions.
• Self-motivated with a desire to learn and improve skills base.
• Strong interpersonal, influencing and customer service skills.
• Excellent analytical skills with a strong focus on service improvement, proficiency in reporting and Excel, dashboard creation and Visio.
• Sound knowledge of project management tools and techniques.
• Working knowledge of Workday or other HR IT systems.
• Strong self-initiative and analytical skills with results orientation.
• Strong presentation skills scalable to various levels of audience.
• Sound relationship building skills and stakeholder management.

Nice to have

• Previous administration experience in a Human Resources environment.

Details

• Location: Bangalore, India.