AI & Business Transformation Lead - Executive Director - Tech COO

Overview

AI & Business Transformation Lead (Executive Director - Tech COO) is a strategic execution role driving process optimization, AI adoption, and operational transformation across Technology and Global Centres.

What you'll do

• Partner with Technology, Operations, and COO leadership to identify and prioritize transformation, automation, and AI opportunities.
• Lead divisional engagement initiatives as a trusted advisor on process optimization, AI adoption, and efficiency strategies.
• Drive GenAI adoption programs across Global Centres using governance, enablement, communications, and metrics reporting.
• Facilitate workshops, ideation sessions, hackathons, promotions, agent jams, and roadshows to accelerate innovation and reuse of solutions.
• Lead process re-engineering and transformation initiatives using Lean, Six Sigma, Process Mapping, Process Mining, and Automation.
• Develop executive presentations, business cases, dashboards, and KPIs to track progress and value realization.
• Partner with AI, Automation, and Platform teams to scale adoption of GenAI and related technologies.

What you'll need

• 10+ years of experience in consulting, transformation, process improvement, technology strategy, automation, AI enablement, or operational excellence.
• Strong understanding of Generative AI, AI adoption, and change management.
• Experience with process re-engineering, Lean, Six Sigma, Process Mapping, and Process Mining.
• Knowledge of automation and low-code platforms such as UiPath and Microsoft Power Platform.
• Executive communication and presentation skills.
• Program and project management skills to drive outcomes across complex organizations.
• A bachelor’s degree in engineering, technology, business, operations, or related field (master’s preferred).

Details

• Location: Mumbai, Maharashtra, India.