Analyst I, Technical Product Ownership

Overview

Support and enhance Icertis Contract Intelligence solutions by partnering with business stakeholders to define product requirements, prioritize enhancements, manage delivery backlogs, coordinate releases, and ensure solutions align with business objectives.

What you'll do

• Lead business requirement gathering sessions with stakeholders to identify business problems, priorities, and system needs related to Icertis and connected enterprise applications.
• Translate business requirements into functional specifications, solution designs, implementation plans, and process improvement recommendations.
• Perform Business Systems Analyst activities including gap analysis, solution documentation, stakeholder communication, and post-implementation validation.
• Configure and maintain Icertis Contract Intelligence solutions, including workflows, rules, templates, metadata, and related platform capabilities.
• Act as a functional and technical contributor by supporting configuration and development activities where required.
• Support end-to-end testing including SIT, UAT, regression testing, defect triage, and release validation.
• Provide production support, issue troubleshooting, root cause analysis, and ServiceNow ticket resolution for platform and integration issues.
• Design, troubleshoot, and support integrations between Icertis and enterprise systems, including Salesforce and SAP Ariba.
• Analyze integration failures, identify root causes, coordinate with cross-functional teams, and support corrective actions to restore and stabilize services.
• Support data migration, deployment activities, release management, business training, and post-production stabilization efforts.
• Act as a bridge between business users such as Legal, Procurement, Sales, and Finance and technical teams supporting Icertis solutions.
• Analyze contract workflows, clauses, approvals, obligations, and related business processes to define effective solutions.
• Define functional designs, workflows, rules, metadata, templates, and supporting solution artifacts.
• Participate in requirements inspections, peer reviews, post-implementation analysis, and quality checkpoints.
• Prepare or oversee the preparation of user requirements, solution documentation, support documentation, and training materials.
• Provide solution recommendations and participate in architecture and design discussions to ensure solutions are scalable, maintainable, and aligned to platform standards.
• Monitor and support platform usage, production issues, and operational processes to improve system stability and user experience.
• Design fit-for-purpose solutions by collaborating with business users and leveraging the capabilities of the Icertis platform.
• Validate solutions for feasibility, scalability, maintainability, and operational readiness across the delivery lifecycle.
• Guide the creation and refinement of functional specifications, user stories, process documents, test scenarios, and support documentation.
• Execute configuration activities across templates, clauses, business rules, workflows, metadata, and related Icertis components.
• Assist in data migration, mapping, and validation activities during implementations, enhancements, and release cycles.
• Support post-implementation activities such as upgrades, enhancements, issue resolution, user support, and training.
• Troubleshoot incidents and service requests, perform root cause analysis, and work toward timely resolution of production and support issues.
• Identify opportunities for process improvements, automation, and operational efficiencies across platform support and delivery.
• Collaborate effectively with business stakeholders, developers, testing teams, integration teams, and support teams to deliver high-quality solutions.
• Contribute to knowledge sharing, documentation, and continuous improvement initiatives within the team.
• Support stakeholder communication and help drive alignment across business and technical groups.

What you'll need

• 2-4 years of relevant experience in Business Systems Analysis, Functional Consulting, Enterprise Application Support, or related roles.
• Strong experience in requirements gathering, stakeholder management, business process analysis, and solution documentation.
• Strong capabilities in system configuration, testing, troubleshooting, and solution design/solutioning.
• Excellent analytical, problem-solving, communication, and organizational skills.
• Good understanding of end-to-end testing and regression testing in lower environments, with the ability to execute and document test scenarios and results, validate system functionality against business requirements, and provide formal testing sign-off and validation confirmations prior to production deployment.
• Bachelor's Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).

Nice to have

• Experience with Icertis Contract Intelligence (ICI) or other Contract Lifecycle Management (CLM) platforms.
• Experience with production support, ServiceNow ticket management, and incident resolution.
• Knowledge of Salesforce and SAP Ariba integrations, including failure analysis, issue troubleshooting, and cross-functional team coordination.

Details

• Full-time position.
• Location: Pune, India (APAC).
• Affiliated company: Cencora Business Services India Private Limited.