Application Support Engineer

Overview

Application Support Engineer role acting as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. The role is an AWS IaaS administrator position managing, supporting and optimizing AWS cloud infrastructure services.

What you'll do

• Provision and manage AWS IaaS resources.
• Administer EC2 instances across Linux and Windows environments.
• Configure and manage VPCs, routing, VPN connectivity and network security.
• Support high availability and disaster recovery requirements.
• Monitor cloud infrastructure using CloudWatch and enterprise monitoring tools.
• Troubleshoot infrastructure, network, storage and performance issues.
• Manage alerts, incidents and service requests.
• Participate in on-call support and major incident management.
• Implement IAM policies and role-based access controls.
• Support compliance requirements including GxP, SOX and security controls.
• Manage AWS security services, encryption and audit logging.
• Ensure adherence to organizational cloud governance standards.
• Automate provisioning and operational activities using Terraform, CloudFormation, PowerShell, Python and shell scripting.
• Support Infrastructure as Code implementation.
• Manage AWS Backup solutions.
• Validate backup and restore activities.
• Participate in DR testing and recovery exercises.
• Recommend infrastructure optimization and cloud cost optimization opportunities.
• Drive operational excellence and automation improvements.

What you'll need

• AWS Architecture (must have).
• Minimum 3 years of experience.
• 15 years full time education.
• AWS EC2, VPC, ELB/ALB/NLB, Route 53.
• EBS, EFS, S3.
• IAM, KMS, CloudTrail.
• CloudWatch, AWS Systems Manager, AWS Backup.
• Linux administration: RHEL, CentOS, Amazon Linux.
• Windows Server administration.
• DNS, DHCP, TCP/IP and VPN.
• Terraform / CloudFormation.
• Git, Jenkins or Azure DevOps.
• Scripting in PowerShell, Bash or Python.

Nice to have

• Container technologies such as ECS/EKS.
• Splunk.
• AppDynamics.
• Enterprise production support experience.
• AWS Certified SysOps Administrator - Associate (preferred certification).

Details

• Location: Pune.