Application Support Engineer

Overview

Act as a software detective to identify, troubleshoot and resolve issues across multiple components of critical business systems. Collaborate with teams and stakeholders to maintain application stability, performance and service delivery.

What you'll do

• Act as an SME, collaborate and manage the team to perform.
• Make team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
• Mentor junior team members by sharing knowledge and best practices to foster professional growth.
• Continuously evaluate and improve support processes to enhance service delivery and operational efficiency.
• Proactively identify and resolve issues across various components of essential business systems.
• Monitor and analyze system behavior to prevent disruptions and enhance overall efficiency.

What you'll need

• Minimum 5 year(s) of experience in SAP for Oil & Gas Downstream.
• 15 years full time education.
• Proficiency in SAP for Oil & Gas Downstream.
• Strong analytical and problem-solving abilities related to application support and troubleshooting.
• Experience in monitoring and maintaining enterprise-level software systems to ensure high availability.
• Ability to collaborate effectively with cross-functional teams to address complex technical challenges.
• Familiarity with incident management and root cause analysis methodologies.
• Excellent communication skills to document issues and interact with technical and non-technical stakeholders.

Details

• This position is based at the Pune office.