Application Support Engineer

Overview

As an Application Support Engineer, investigate and resolve issues across multiple components of critical business systems. Monitor, troubleshoot and collaborate with teams to maintain system stability and performance.

What you'll do

• Act as a subject matter expert, collaborate and manage the team to perform.
• Make decisions for the team.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues promptly.
• Mentor junior team members to enhance their problem-solving capabilities.
• Ensure documentation of incidents and resolutions to support knowledge sharing.
• Continuously evaluate system performance and recommend improvements.
• Investigate and resolve issues across various components of essential business systems.

What you'll need

• Minimum 5 years of experience in IBM System i (AS/400) RPG IV.
• Proficiency in IBM System i (AS/400) RPG IV.
• Experience debugging and troubleshooting complex application issues on IBM System i platforms.
• Strong knowledge of system integration and batch processing within IBM System i environments.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with change management processes and version control in software support.
• Excellent problem-solving skills with a focus on maintaining high system availability.
• 15 years full time education.

Details

• Location: Kolkata.
• Based at the MDC5C - SEZ office.