Application Support Engineer

Overview

Act as a software detective, providing a dynamic service that identifies and solves issues across multiple components of critical business systems, with a focus on Coupa.

What you'll do

• Act as an SME, collaborate with and manage the team to perform.
• Be responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business needs.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Drive continuous improvement initiatives to optimize support processes and system stability.

What you'll need

• Minimum 5 years of experience in Coupa.
• Proficiency in Coupa.
• Strong troubleshooting and analytical skills to diagnose and resolve complex application issues.
• Experience with incident management and root cause analysis in enterprise environments.
• Ability to work collaboratively with cross-functional teams to implement effective solutions.
• Familiarity with business process workflows and integration points within Coupa applications.
• Excellent communication skills to clearly document issues and interact with technical and non-technical stakeholders.
• 15 years full time education.

Details

• Based at the Hyderabad office.