Application Support Engineer

Overview

Act as a software detective and provide dynamic service identifying and solving issues within multiple components of critical business systems. Support the design, deployment, monitoring, and day-to-day operational support of SD-WAN infrastructure.

What you'll do

• Administer and manage Versa SD-WAN infrastructure including Versa Director, Versa Analytics, and branch CPE devices.
• Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping.
• Manage overlay and Underlay connectivity and QoS policies.
• Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes.
• Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies.
• Support LAN/WAN infrastructure including routers, switches, and access points.
• Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports.
• Coordinate with cross-functional teams for network-impacting changes.
• Manage technical resources team.
• Work independently and take initiative.
• Manage workload and work flexibly in 24/7 shifts.
• Collaborate on problem-solving and clearly communicate technical issues and solutions to stakeholders.

What you'll need

• Minimum 5 year(s) of experience is required.
• 8-10 years of experience for Level 9, or 10+ years for Level 8.
• 15 years of full-time education.
• Enterprise Network Operations skills.
• 3+ years of hands-on experience with Versa Director, Versa Analytics, and Versa OS.
• Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP, and QoS.
• Proficiency in MPLS, Broadband, LTE/4G/5G, and IPSec/GRE tunnel management.
• Comfort with Cisco IOS/NX-OS, Juniper JunOS, or Versa OS command-line interfaces.
• Good operational experience with all process knowledge.
• Strong verbal and written communication skills.

Details

• Location: Gurugram.
• Work in 24/7 shifts.