Application Support Engineer

Overview

Support and maintain Microsoft Exchange on-premises and Exchange Online environments, diagnose messaging and critical business system issues, and ensure service reliability through timely resolution of technical challenges.

What you'll do

• Administer, maintain, and support the Microsoft Exchange On-Prem (2019) environment.
• Perform mailbox administration, database management, DAG monitoring, and backup/restore operations.
• Troubleshoot complex Exchange issues related to mail flow, client access, certificates and hybrid connectivity, performance, and availability.
• Manage Exchange upgrades, cumulative updates, and security patching.
• Configure and maintain DAGs, transport rules, receive/connectors, and accepted domains.
• Monitor Exchange health using native tools and enterprise monitoring platforms.
• Support Hybrid Exchange configurations with Exchange Online.
• Administer Exchange Online mailboxes, shared mailboxes, and distribution lists.
• Support mailbox migrations from on-premises to cloud.
• Manage mail flow, anti-spam, and anti-phishing policies.
• Work with Microsoft 365 security and compliance features as required.
• Support AAD Connect, directory synchronization, and identity-related issues.
• Coordinate with networking, security, and infrastructure teams for issue resolution.
• Provide L2/L3 support for messaging-related incidents and problems.
• Create and maintain technical documentation, SOPs, and runbooks.
• Engage with Microsoft Support for critical issues.

What you'll need

• Minimum 3 years of experience in Microsoft Exchange Server.
• 15 years full time education.
• Strong hands-on experience with Microsoft Exchange On-Prem (mandatory).
• Good understanding of Exchange architecture and mail flow concepts.
• Solid experience with Hybrid Exchange deployments.
• Proficiency in PowerShell scripting for Exchange administration and automation.
• Strong Active Directory administration skills.
• Knowledge of SMTP, DNS, certificates, and networking fundamentals.
• Experience in mailbox migrations and coexistence scenarios.
• Strong troubleshooting and analytical skills.
• Clear communication and documentation abilities.
• Ability to work independently in high-pressure environments.
• Good stakeholder and vendor management skills.

Details

• Based at the Bengaluru office.