Application Support Engineer

Overview

Act as a software detective, providing a dynamic service that identifies and solves issues within multiple components of critical business systems.

What you'll do

• Act as a subject matter expert, collaborating with and managing the team to perform.
• Take responsibility for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for your immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business needs.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system stability.

What you'll need

• Minimum 5 years of experience in AI Agents & Workflow Integration (must have).
• 15 years full time education.
• Proficiency in AI Agents & Workflow Integration.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Experience integrating AI-driven agents within existing workflows to enhance automation and efficiency.
• Ability to work with cross-functional teams to implement and support integrated solutions.
• Familiarity with monitoring tools and techniques to proactively identify system anomalies.
• Excellent communication skills to document issues and collaborate effectively with technical and non-technical stakeholders.

Details

• Based at the PDC3C - SEZ location.