Application Support Engineer

Overview

Act as the ongoing interface between the client and the system or application, resolving incidents and problems across critical business system components in a cloud infrastructure environment.

What you'll do

• Act as the ongoing interface between the client and the system or application.
• Accurately define client issues and interpret and design resolutions based on deep product knowledge.
• Address and resolve incidents and problems affecting business system components to maintain smooth and stable operations.
• Manage change requests and continuously update documentation to enhance troubleshooting processes.
• Collaborate with external vendors and internal service management teams to ensure timely analysis and resolution of technical issues.
• Manage, monitor, troubleshoot and optimize AWS services including EC2, S3, ELB (ALB/NLB), Route53, VPC, AWS Backup, EKS, ELK/Kibana, IAM, CloudWatch, CloudFormation and AWS Organizations.
• Implement Terraform-based infrastructure as code and infrastructure automation.
• Maintain cloud platform availability and support incident and change management activities.
• Monitor system health and ensure adherence to security and governance standards.
• Collaborate with architecture, security and application teams to deliver reliable and scalable cloud services.

What you'll need

• Overall 4+ years of experience working in IT.
• At least 2 to 3 years as an AWS Cloud Engineer.
• Minimum 2 years of experience in cloud infrastructure.
• Must have skills: AWS Cloud Engineer; Cloud Infrastructure.
• Proficiency in cloud infrastructure.
• Strong understanding of cloud service models and deployment architectures.
• Experience with incident management and problem resolution in cloud environments.
• Familiarity with change management processes and documentation standards.
• Ability to work with vendor support teams and coordinate issue resolution effectively.
• Knowledge of monitoring tools and techniques to ensure system reliability.
• Strong troubleshooting skills and experience working in production support environments.
• Familiarity with cloud networking and container platforms.
• 15 years full time education.

Nice to have

• Good to have skills: Azure Cloud.

Details

• Location: Bengaluru office.