Applied AI Architect

Overview

As an Applied AI team member in India, serve as a Pre-Sales architect and trusted technical advisor helping large enterprises across India and the Asia-Pacific region understand the value of Claude and integrate and deploy it into their technology stacks. Architect innovative LLM solutions for complex business challenges while maintaining standards for safety and reliability.

What you'll do

• Partner with account executives to understand customer requirements and translate them into technical solutions aligned with business objectives and technical implementation.
• Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery and initial evaluation through deployment.
• Coordinate internally across multiple teams and stakeholders to drive customer success.
• Support customers building with both the Claude API and Claude for Work.
• Create and deliver technical content tailored to different audiences, from technical deep dives for engineering and development teams to business-value conversations with executives.
• Guide technical architecture decisions and help customers integrate Claude into their existing technology stack.
• Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases.
• Identify common integration patterns and contribute insights to Product and Engineering teams.
• Travel occasionally within India and the APAC region to customer sites for workshops, technical deep dives, and relationship building.
• Maintain knowledge of the latest developments in LLM capabilities and implementation patterns.
• Collaborate across time zones with global teams while serving as the technical expert for the India market.

What you'll need

• 10+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager.
• Experience working with enterprise customers in India or the APAC region and navigating complex buying cycles involving multiple stakeholders.
• Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders, including C-suite executives and engineering and IT teams.
• Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders.
• Experience designing scalable cloud architectures and integrating with enterprise systems.
• Comfort with Python.
• Familiarity with common LLM frameworks and tools or a background in machine learning or data science.
• Ability to work effectively across cultures and time zones as part of a global team.
• Bachelor's degree or an equivalent combination of education, training, and/or experience.
• A field relevant to the role as demonstrated through coursework, training, or professional experience.

Nice to have

• Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities.
• A love of teaching, mentoring, and helping others succeed.
• Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders.
• Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems.

Details

• Location: Bangalore, India.
• Hybrid policy: Staff are expected to be in one of the offices at least 25% of the time; some roles may require more time in offices.
• Occasional travel within India and the APAC region to customer sites is required.
• Work across time zones with global teams.
• Visa sponsorship is available, although sponsorship cannot be successfully provided for every role and candidate.