Apps Support Inntermedita Analyst

Overview

Apps Support Intermediate Analyst role providing technical and business support for Citi applications, including issue resolution, releases, and post-release checks.

What you'll do

• Provide short-term resolutions for user/trader issues and queries for Citi applications.
• Work with technology partners on long-term remediation.
• Serve as a liaison between users/traders, internal technology teams, and vendors.
• Participate in disaster recovery testing.
• Support application releases from development/testing through deployment to production, including post-release checkouts.
• Develop and maintain technical support documentation.
• Analyze applications to identify risks, vulnerabilities, and security issues; help coordinate bug fixes and support tooling requirements.

What you'll need

• 4–8 years experience.
• Basic knowledge or interest in apps support procedures and concepts.
• Participation in process improvements and/or standardization of procedures and practices.
• Knowledge/experience of problem Management Tools.
• Developed communication and diplomacy skills.
• Good customer service, communication, and interpersonal skills.
• Knowledge of issue tracking and reporting using tools.

Details

• Location: Pune, Maharashtra, India.
• Employment type: Full time.