Assistant Facilities Manager

Overview

Assistant Facilities Manager in JLL's Corporate Solutions (Integrated Facilities Management) team, managing on-site facility, vendor and contract operations for the Google account in Gurugram.

What you'll do

• Achieve excellence in maintenance service programs, meeting the highest possible standards and practices.
• Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time.
• Provide comprehensive facility, contract and procurement management for services to the client, with a focus on continuous improvement.
• Achieve financial and other targets established by the Facility Manager, including Key Performance Indicators and Service Level Agreement targets.
• Set up Standard Operating Procedures for the management of soft services and ensure compliance at site.
• Recognize system shortcomings and respond to operational and emergency situations.
• Manage all outsourced service contracts and JLL personnel, including inspections and quality management of service delivery across cleaning, administration, reception, pest control and client services.
• Develop and implement building procedures and performance measures to simplify and improve the accuracy of work methods and system reliability.
• Ensure an adequate supply of materials and services for the proper operation of the buildings, and enter into supply and service contracts as approved by Google.
• Routinely inspect all contracted services to ensure performance measures are maintained according to defined SLAs and scorecards.
• Plan, organize and arrange internal events for any processes or business.
• Actively coordinate with the builder on daily closure of snags and focus on continuous enhancement of building-related service delivery.
• Ensure continuous supply of office stationery and consumables, with defined inventory on site.
• Capture cost and tracking methods for all consumables and other supplies.
• Achieve client satisfaction to Google expectations.
• Provide 24/7 emergency call support and site attendance.
• Monitor GUTS tickets for closure.
• Audit the asset register from time to time.
• Manage and assist with the personal development of all direct reports, and develop and manage succession plans for them.
• Actively train subordinates in all aspects of the non-technical services.
• Carry out vendor grooming, real-time monitoring of services and periodic reviews, and ensure timely payment to vendors.
• Follow a structured vendor management program per Google specifications, including monthly vendor meetings with a proper agenda and relationship health checks.
• Ensure compliance with statutory regulations on fire, health and safety standards, and that safety procedures including Crisis Management, Business Continuity and Emergency Procedures are maintained at all times.
• Ensure service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment.
• Assist in compiling all MIS, contribute to the monthly management report and quarterly business review to Google, and prepare other reports as required.
• Support the Manager, Facilities on process implementation, standardization, benchmarking, and short and long term operational cost saving initiatives.
• Maintain the equipment database for the site.
• Develop and implement innovative programs and processes that reduce utility costs, increase productivity and savings, and initiate strategies for measurable improvements in energy consumption.
• Participate in emergency evacuation procedures including crisis management and business continuity.
• Perform any responsibility or task given by the client or Manager.

What you'll need

• Experience with contract administration.
• Demonstrated experience with tendering and service improvement initiatives.
• Demonstrated experience with continuous improvement initiatives.
• Demonstrated experience with client reporting and preparation of reports.
• Knowledge of occupational safety requirements.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Ability to manage resources to ensure no disruption to client business.
• Ability to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results.

Nice to have

• Tertiary qualifications in property, building or facilities management.

Details

• On-site, Gurugram, Haryana.
• Scheduled weekly hours: 48.
• 24/7 emergency call support and site attendance required.
• Reports to the Site Lead.
• Key stakeholders: Engineering Managers and vendor staff.