Assistant Facility Manager - Soft Services

Overview

Assistant Facility Manager (Soft Services) supporting the Facilities Management team at Deloitte Towers, Hyderabad, to ensure timely and accurate completion of FM reports.

What you'll do

• Be accessible for escalation of all FM related issues and oversee the Helpdesk work process.
• Provide management advice to Helpdesk operators for escalated issues.
• Ensure planning and execution of all preparation required for client conferences, meetings and VIP visits scheduled during the shift.
• Oversee the Reception and Front Office function, ensuring visitors are promptly attended by Front Office Executives (FOE).
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained.
• Carry out overall service delivery assessment of the housekeeping vendor and evaluate vendor performance.
• Hold coordination meetings with the vendor for resolution of service issues.
• Ensure vendor manpower reports at site as per agreed terms and conditions.
• Undertake audit of attendance and check grooming of vendor staff.
• Ensure caterers maintain the highest standards of hygiene in the service area.
• Ensure the quality and quantity of food supplies meet requirements; on shortfall, escalate to caterers' management immediately and make swift alternate arrangements, communicating with users and offering alternate solutions.
• Coordinate overall with all service providing vendors.
• Take regular rounds of the facility to identify issues in Housekeeping, Maintenance and Cafeteria and initiate immediate rectification actions.
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate them in advance to staff and the transport division.

What you'll need

• Graduate in any discipline.
• 5 to 7 years of experience in facilities management.
• Excellent communication skills and ability to converse in English.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.

Nice to have

• Tertiary qualifications in hotel management, building management and/or business.

Details

• Location: On-site, Bengaluru, Karnataka (role described at Deloitte Towers, Hyderabad).
• Scheduled weekly hours: 48.