Assoc Consultant, Client Service Delivery

Overview

Associate Consultant supporting client service delivery and digital product servicing activities, completing assigned deliverables under established procedures with guidance from more senior staff on complex issues.

What you'll do

• Complete assigned deliverables by applying established procedures, tools, and guidelines to routine and moderately varied assignments supporting client service delivery and digital product servicing activities.
• Work with more senior staff when supporting complex client service issues, larger clients, or more advanced servicing scenarios.
• Gather, organize, and analyze information to resolve standard problems related to product support or client servicing needs.
• Build and maintain transactional working relationships to support effective service delivery and collaboration.
• Provide updates and exchange information with colleagues, stakeholders, and clients to support service execution and communication.
• Work within standardized procedures and policies to meet objectives, quality expectations, client requirements, and deadlines for client servicing activities.
• Apply knowledge of processes and business activities to support efficient and accurate client service delivery execution.
• May provide informal guidance to more junior staff on routine service delivery tasks.
• Remain accountable for timely, accurate completion of assigned work supporting client service delivery outcomes.
• Perform all duties according to established policies, procedures and regulatory requirements.

What you'll need

• Bachelor's/University degree required.
• Typically 1+ years of relevant experience.
• Conceptual knowledge of theories, practices, procedures, and systems within the job discipline.
• Ability to use existing procedures and standard practices to solve routine problems and make sound judgments.
• Understanding of how own work supports team objectives, client service delivery outcomes, and how related teams coordinate efforts to achieve results.
• Strong attention to detail and ability to deliver accurate, timely, and consistent work within established deadlines.
• Effective written and verbal communication skills for exchanging factual or technical information with peers, supervisors, clients, and other stakeholders.
• Ability to build transactional working relationships and collaborate effectively with peers in the function and immediate supervisor.
• Developing business and industry awareness to support sound execution of assigned work and contribute to team performance in a client service delivery environment.
• Proficiency with Microsoft Word, Excel, PowerPoint, and other job-related systems and tools used to support digital product and client servicing activities.

Nice to have

• Relevant internship or prior experience in a professional environment.

Details

• Location: Pune, India.