Associate Director, Digital Product Owner

Overview

Lead the strategy, delivery and continuous evolution of Capsugel's global customer portal as its business owner, translating commercial objectives and customer needs into a prioritized product roadmap and scalable technical solutions.

What you'll do

• Own and communicate the product vision and roadmap, and define success metrics, KPIs and adoption targets.
• Balance customer needs, business priorities, technical constraints and regulatory requirements in roadmap decisions.
• Serve as Product Owner: own and prioritize the product backlog aligned to business objectives and customer value.
• Write and maintain user stories, acceptance criteria, release plans and feature specifications.
• Lead backlog refinement, sprint planning, sprint reviews and release readiness activities.
• Make informed trade-off decisions regarding scope, schedule, quality and business value.
• Gather, document, validate and prioritize customer, commercial and operational requirements.
• Facilitate workshops, interviews and discovery sessions with stakeholders across regions and functions.
• Develop customer journey maps, process flows, personas and business cases to support product decisions.
• Own the user acceptance testing (UAT) strategy and business validation activities.
• Define test scenarios and acceptance criteria to ensure successful releases.
• Assess release readiness and communicate deployment risks, dependencies and mitigation plans.
• Partner with architecture and engineering teams to design scalable solutions across enterprise platforms.
• Drive integrations between customer-facing digital platforms and backend systems including CRM, ERP, PIM, DAM, Identity Management and eCommerce technologies.
• Ensure data quality, security, governance and compliance requirements are addressed throughout the product lifecycle.

What you'll need

• Bachelor's degree in business, Computer Science, Engineering, Life Sciences or a related field.
• 8+ years of experience in digital product management, customer portals, eCommerce or digital customer experience, preferably within a complex B2B environment.
• Demonstrated experience serving as the primary Product Owner for a customer-facing digital product, with accountability for backlog prioritization, release decisions, stakeholder alignment and value realization.
• Demonstrated experience owning product strategy, roadmap development, backlog prioritization, agile delivery, testing, release management and value realization.
• Experience leading customer portal, digital experience, self-service or eCommerce products that support customer workflows such as account management, product search, document access, order management, case management or digital self-service.
• Proven success leading customer-facing digital products in a complex enterprise ecosystem, including integration of CRM, ERP, PIM, CMS/DXP, identity management, analytics and middleware platforms such as Salesforce, SAP, Oracle, Adobe Commerce, Informatica P360, SnapLogic, MuleSoft, or comparable enterprise technologies.
• Experience managing cross-functional delivery teams, external implementation partners, software vendors, consulting organizations and global stakeholder groups.
• Strong understanding of software development lifecycle (SDLC), agile methodologies, systems integration, architecture principles and digital product delivery best practices.
• Demonstrated experience translating ambiguous business challenges into actionable product requirements, roadmap priorities and measurable business outcomes.
• Experience translating customer, commercial and operational requirements into scalable digital solutions and measurable business value.
• Demonstrated ability to lead user acceptance testing (UAT), release readiness reviews, deployment planning, risk assessment, dependency management and go/no-go decision processes.
• Excellent written and verbal communication skills with the ability to influence stakeholders from individual contributors through executive leadership.
• Strong analytical problem-solving, systems thinking and decision-making capabilities.

Nice to have

• Pharmaceutical, life sciences, manufacturing or other regulated-industry experience.
• Agile Product Owner, Scrum Product Owner, SAFe POPM or equivalent certification.

Details

• Location: Gurugram, India office.
• Work mode: hybrid setting.