Associate Director, RDU IT - Portfolio Performance, Financial Management & Operational Excellence

Overview

Associate Director role within RDU IT - Portfolio Performance, Financial Management & Operational Excellence, helping develop how the IT organization plans and measures its performance and supports continuous performance improvement.

What you'll do

• Own the MTP process and annual IT budget, establishing governance to monitor actuals, accruals, and forecasts.
• Lead all aspects of SOWs and contracts to keep spend aligned to plan and value realized.
• Build scorecards and dashboards on monthly, quarterly, and annual cycles, moving from retrospective reporting to predictive insights.
• Define and uphold data standards, sources of truth, and external benchmarks.
• Partner across functions to map, simplify, and automate processes and set metrics for continuous improvement.
• Establish governance for external partners and contingent labor, working with Talent Acquisition to align headcount plans to portfolio needs.
• Lead business continuity planning within IT operations and collaborate with cyber, infrastructure, and network teams on resilience and security for critical services.
• Run leadership forums that align strategy, risks, and priorities, embedding quality assurance and cybersecurity considerations into decision-making.
• Track travel and productivity drivers and identify efficiency opportunities to redeploy resources to the highest-impact work.

What you'll need

• 5–7 years of experience in IT portfolio operational management, with a proven track record of driving performance and operational excellence.
• Proven experience in managing organizational change, developing central initiatives, and implementing improvement in execution programs.
• Strong leadership and influencing capabilities, with the ability to advise and engage cross-functional teams.
• Familiarity with performance measurement tools, techniques, industry guidelines, and internal methodologies.
• Advanced communication, analytical, critical thinking, and presentation skills, including proficiency in facilitation and information gathering.

Nice to have

• A Bachelor's degree, MBA, or equivalent professional experience.
• Relevant certifications such as PMP/PMI, Agile methodologies, and/or Lean/Six Sigma Black Belt (or equivalent Operational Excellence training).
• Intermediate knowledge of IT applications including Microsoft tools, ServiceNow, Project Portfolio Management platforms, and reporting tools such as Power BI.
• Outstanding decision-making and problem-solving abilities to analyze and address complex, advanced issues.
• A proactive, diligent self-starter capable of managing multiple projects and teams independently and collaboratively in a fast-paced, time-sensitive environment.

Details

• Based in Bangalore, India.
• In-person working: a minimum of three days per week from the office on average.