Associate Engineer , Integrated Command Center (ICC)

Overview

Associate Engineer for the Integrated Command Center (ICC)/Network Operations Center (NOC) within LPL Financial’s Production Services organization. The role provides 24x7 monitoring, initial incident response, alert handling, and operational support for critical cloud and on-prem platforms.

What you'll do

• Monitor production systems using Dynatrace and other enterprise monitoring tools.
• Respond to alerts and notifications per escalation policies and operational procedures.
• Open and manage incident tickets in ITSM tooling and keep documentation up to date.
• Execute documented runbook and playbook steps during incidents and escalate when needed.
• Support alert observability and alert hygiene by identifying noisy or non-actionable alerts.
• Perform basic troubleshooting across AWS, Windows, and Linux using documented procedures.
• Assist in incident reviews, knowledge-sharing, and keeping runbooks and support documentation current.

What you'll need

• 5-7 years of experience in a NOC, command center, IT operations, production support, or similar role.
• Basic understanding of ITSM concepts including incident, problem, and change management.
• Familiarity with monitoring tools; Dynatrace experience is a plus.
• Working knowledge of Windows and/or Linux operating systems for services, logs, and basic troubleshooting.
• Introductory exposure to AWS or cloud environments (preferred).
• Ability to remain calm, focused, and communicative during incidents.
• Willingness to work rotational shifts or on-call schedules as required.

Nice to have

• Internship or coursework related to IT, Computer Science, or Engineering.
• Exposure to financial services, FinTech, or regulated environments.
• Familiarity with ServiceNow or similar ITSM tools.