Associate IOC Specialist

Overview

Associate IOC Specialist to support Q2’s IT operations by monitoring alerts, troubleshooting issues, and assisting incident/event management across multiple technologies.

What you'll do

• Respond to monitoring alerts and maintain environment health and stability.
• Resolve issues using documented processes and predefined SOPs.
• Monitor and analyze logs and alerts to identify and mitigate security incidents.
• Document troubleshooting results, remediation actions, and provide status updates.
• Escalate critical impact to on-call teams and participate in shift transitions.
• Perform daily IOC tasks including managing case workload and operational checklists.
• Create and maintain operational runbooks to support infrastructure changes.

What you'll need

• 2+ years previous related experience.
• Basic knowledge of Windows and/or Linux server administration concepts.
• Basic knowledge of networking concepts.
• Basic exposure to virtualized environments (Remote Desktop, VDI, VMWare).
• Basic knowledge of application support in multi-tier environments (web, application, database).
• Basic knowledge of incident/change/problem management principles.
• Experience on automation tools and procedures.

Details

• Location: Bangalore, India.
• Work: flexible in a 24*7 environment.