Associate Manager, Content & Data

Overview

Manage a team of 15-20 Data Associates across classification, attribution, and product-catalog workflows, owning day-to-day performance, quality, throughput and SLAs.

What you'll do

• Supervise, coach, and develop a team of 15-20 Data Associates responsible for classification, attribution, and product catalog management.
• Monitor and manage team performance against KPIs, including throughput, accuracy, and quality benchmarks.
• Serve as the first point of escalation for workflow or process-related issues.
• Conduct regular quality reviews and provide actionable feedback to ensure data accuracy and consistency.
• Identify workflow inefficiencies and partner with managers, automation teams, and governance specialists to improve processes.
• Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly targets.
• Ensure compliance with governance standards, documentation, and reporting requirements.
• Train new hires and ensure associates are up to date on classification guidelines, tools, and processes.
• Report team status, coverage, productivity, and quality metrics to management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Proactively identify and address problems before they escalate, while recognizing opportunities for efficiency, automation, and quality improvements.

What you'll need

• Bachelor's degree in business, operations, information systems, or a related field.
• 4+ years of professional experience in data operations, data quality, content processing, or shared-services roles.
• 2+ years directly leading or managing a team, with a proven ability to coach, develop, and hold people accountable.
• Demonstrated experience managing high-volume, detail-oriented workflows to tight quality and SLA standards.
• Data Fluency: You can use raw data (advanced Excel, PowerBI, Looker) to track performance, spot bloat, and drive behavioral change in your team.
• You anticipate challenges, resolve issues fast, and balance daily tactical delivery with a steady drumbeat of continuous improvement.
• You actively mentor and elevate associates, guide them through ambiguous operational change, build actionable growth plans, and cultivate critical thinkers rather than task executors.
• You treat accuracy as the baseline, not the goal. You uphold and strengthen QA frameworks, even with legacy tools, so that high-fidelity classification and first-time-right execution are non-negotiable.

Nice to have

• Experience in media intelligence, ad-tech, data tagging, taxonomy management, or content moderation.

Details

• Location: Kolkata, West Bengal, India; Vadodara, Gujarat, India.