Associate Renewals Manager

Overview

Own and execute a portfolio of small account contract renewals in an assigned territory, securing renewals while minimizing attrition, locking in favorable terms and identifying growth opportunities.

What you'll do

• Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
• Achieve financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons.
• Own and manage the renewals process in collaboration with the account teams.
• Collaborate with internal stakeholders such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
• Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
• Communicate attrition risk clearly and take steps to mitigate it.
• Accurately maintain and update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies.
• Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality and accuracy, Quotations and Forecasting.

What you'll need

• 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
• Negotiation skills that allow for value-based contract negotiations with customer billing contact.
• Strong process management and ability to manage a high volume of transactions and tasks.
• Customer management experience.
• Ability to manage global customer relationships, with work timings aligned to APAC or AMER (EST) shifts.
• Bachelor's Degree.

Nice to have

• Knowledge of Salesforce product and platform features, capabilities, and best use.
• Experience with an enterprise CRM or customer service application.
• Experience with Salesforce a significant plus.
• Ability to manage transactions through every stage.
• Leadership qualities: passion for customer success; beginner's mind, always learning and a great listener; urgency to move fast and drive business value and results; OHANA, a team player with a generous heart; trust in the company's core values; adaptable in high levels of uncertainty and change.

Details

• Location: India - Hyderabad.
• Work timings align with APAC or AMER (EST) shifts.