Manager, Renewals

Overview

Lead the Renewals team for the North American region, managing a 180-day renewal process, forecasting, and pipeline health while coaching and developing team members.

What you'll do

• Hire, onboard and develop a team of engaged and high performing renewals professionals through thoughtful enablement, performance coaching and career development planning
• Execute a 180 day renewal process for your team in collaboration with internal stakeholders that provides an excellent customer experience while also maximizing contract value to achieve or exceed renewal targets
• Implement renewal forecasting cadence within your team and regularly deliver an accurate renewal forecast summary to Renewals leadership
• Effectively lead team to exceed quarterly and annual bookings plan while also exceeding forecasted GRR & NRR and manage budgeted Churn forecast
• Ensure the team has the necessary ongoing enablement in relevant areas including: product, pricing, opportunity management, data quality/accuracy, quoting and forecasting
• Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally
• Take a lead role in collaborating with internal teams (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common renewal scenarios
• Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration
• Manage pipeline management and hygiene, identify risk, and design and execute the renewals strategy in the Americas region
• Manage customer escalations through to a satisfactory resolution for both the customer and Rubrik

What you'll need

• Passion for and experience in hiring, developing and managing a team of individual contributors
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision-making processes
• Proven ability to capture and communicate an accurate forecast
• Ability to deal with ambiguity and navigate it with perseverance, a positive mentality and a point of view
• A strong desire to embrace partnership and collaboration
• Experience working and collaborating with internal and external partners with diverse cultural and professional backgrounds
• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
• A Bachelor's degree combined with 5+ years of people management experience, preferably in a customer success or account management capacity
• Adept in working with Salesforce, Clari, CPQ, Excel and good analytical skills with the ability to interpret data and make decisions based on insights

Details

• Location: Bangalore, India
• Shift timing: 5:30 PM to 2:30 AM (IST)
• Hybrid working model; candidates based in Bangalore or interested to relocate are sought