Customer Renewals Sales

Overview

Lead proactive customer renewals within the Customer Retention team, working with Sales, Customer Success and cross-functional partners to deliver a seamless renewal experience and identify customer growth opportunities.

What you'll do

• Drive successful customer retention by leading a proactive, predictable renewal process beginning 4-6 months prior to contract expiration, ensuring continuity and customer satisfaction.
• Build trusted relationships with customer decision-makers and influencers, helping customers align Blackbaud solutions with their evolving business goals and operational needs.
• Manage renewals across software subscriptions, maintenance agreements, professional services, and managed services while maintaining forecast accuracy and operational excellence.
• Identify and mitigate renewal risks early by monitoring customer engagement, usage trends, and contract activity, developing action plans that support long-term retention.
• Partner closely with Sales and Customer Success teams to support strategic renewals, account expansion opportunities, and customer growth initiatives.
• Leverage customer insights, data, and AI-assisted tools to streamline renewal activities, improve efficiency, and deliver a consistently exceptional customer experience.

What you'll need

• 5+ years of experience in renewals, account management, customer success, or a related customer-facing role within a software, technology, or Software-as-a-Service environment.
• Knowledge of contract renewals, customer retention strategies, and commercial negotiations, combined with experience managing customer portfolios and revenue forecasts.
• Understanding of customer lifecycle management and subscription-based business models, including identifying retention risks and expansion opportunities.
• Strong organizational, pipeline management, and analytical skills, with the ability to manage multiple priorities and make data-informed decisions.
• Excellent written and verbal English communication skills with experience engaging senior stakeholders across global regions and time zones.
• Experience using customer relationship management platforms, reporting tools, and AI-enabled productivity solutions to improve customer outcomes and operational effectiveness.

Details

• Work location: Skytech, Financial District, Hyderabad, India.
• Expected working hours are 01:00 PM to 10:00 PM IST, primarily supporting U.S. business hours, with occasional flexibility to collaborate with U.S.-based teams.
• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.