Associate Renewals Manager, India

Overview

Own an assigned portfolio of customer renewals end-to-end, retaining and growing revenue through accurate execution and consultative customer conversations. This individual-contributor role follows established playbooks and supports progression to more complex accounts.

What you'll do

• Manage customer renewals and drive them to on-time closure.
• Conduct consultative conversations to understand product usage and future needs.
• Identify expansion opportunities involving seats, tiers, or modules.
• Prepare and send renewal quotes, order forms, and related documentation.
• Analyze usage trends, contract terms, and pricing, escalating unusual issues.
• Collaborate with Sales, Customer Success, and Finance to resolve blockers.
• Maintain accurate CRM and renewals-system records for forecasting and reporting.

What you'll need

• Ability to execute basic renewal processes independently.
• Exposure to advanced scenarios such as multi-year deals, upsell-attached renewals, or non-standard terms.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication skills.
• Ability to follow defined processes and flag exceptions appropriately.
• Full working rights in India and residence in India.
• Ability to work ANZ and Asia time zones.

Details

• Remote role in India.
• Full-time position.