Associate/Senior Associate, Customer Experience

Overview

Associate/Senior Associate, Customer Experience to support customers via calls, emails, and chat in a remote-first setup.

What you'll do

• Resolve customer concerns through calls, emails, and chat.
• Ensure each customer interaction leaves guests satisfied.
• Handle multiple queries across chats, calls, and social media channels.
• Coordinate with internal teams to address guest queries promptly and accurately.
• Continuously improve internal processes for greater efficiency.

What you'll need

• Fluency in English for writing and speech.
• Strong attention to detail to catch small issues.
• Organized and systematic approach to manage work.
• Ability to think in terms of lasting solutions.
• Agility and comfort with shift work in a 24/7 customer service environment.

Details

• Remote-first role open to candidates across India.
• Supports four communication channels: calls, emails, and chat (also mentions social media queries).