Associate Specialist, Customer Operations

Overview

The Associate Specialist, Customer Operations role focuses on supply chain analytics, production planning, customer demand monitoring, reporting, automation, and process improvement.

What you'll do

• Analyze customer demand, forecast, backlog, and order booking trends to identify risks and opportunities.
• Support demand signal monitoring and investigate discrepancies between customer demand and system-generated orders.
• Monitor system transactions and exceptions, including EDI/IDOC processing failures.
• Investigate process gaps and work with stakeholders to drive corrective actions.
• Support initiatives focused on improving customer experience, operational efficiency, and planning performance.
• Participate in automation and continuous improvement projects.
• Develop and maintain dashboards using Tableau and SQL-based reporting solutions.
• Create weekly and monthly performance reports for business stakeholders and leadership teams.
• Analyze large datasets and convert findings into actionable business insights.
• Work closely with Customer Service, Planning, Supply Chain, IT, Sales, and Operations teams.
• Coordinate with global stakeholders to drive issue resolution and process improvements.
• Communicate findings, recommendations, and project updates to leadership and business teams.
• Write SQL/PLSQL queries to extract, validate, and analyze data.
• Leverage Excel and analytical tools to automate manual processes.
• Support new analytics and automation initiatives using Python, Power BI, Tableau, and other digital tools.

What you'll need

• BE equivalent degree.
• 1-3 years of experience in supply chain analytics and production planning.
• Ability to work effectively and independently in a fast-paced, agile environment with tight deadlines.
• Ability to work in different shifts.
• Be a flexible, pragmatic, and collaborative team player with innate ability to engage with stakeholders at all levels in the organization.
• Hands-on SQL, PLSQL, Tableau, POWER BI, Basic & Advanced Excel, and SAP.
• Good communication skills.
• Strong analytical skills.

Nice to have

• Exposure to the automotive supply chain would be beneficial.

Details

• Location: Gandhinagar, India.
• Required travel: No.
• Shift type: 1st Shift/Days.
• Job req type: Experienced.