Overview
Associate Support Analyst for the EnCore ERP platform, focused on end-to-end support tied to plant floor operations, production scheduling, and inventory/manufacturing workflows.
What you'll do
- Own and resolve EnCore ERP support cases end-to-end from diagnosis through resolution.
- Prioritize cases based on operational and financial impact.
- Troubleshoot issues across plant floor workflows, production scheduling, inventory, logistics, and order-to-cash.
- Investigate configuration, services, and environment alignment to identify defect vs customer configuration issues.
- Use SQL SELECT queries to validate data and support root cause analysis for inventory transactions.
- Review logs, services, integrations, and scheduled jobs to identify root causes.
- Create and maintain knowledge base documentation and troubleshooting guides.
What you'll need
- Manufacturing industry experience (plant floor/scheduling/inventory/shop floor operations) is required.
- 1–3 years in L2/L3 technical support, application support, or ERP support environments.
- Working knowledge of manufacturing workflows from production through shipping and inventory reconciliation.
- SQL proficiency including SELECT queries, joins, and data validation.
- Strong troubleshooting skills across enterprise applications, databases, and Windows Server environments.
- Experience working with logs, diagnostics, and system analysis tools.
- Excellent written and verbal English communication skills.
Details
- Location: India.
- Schedule: 9:30 AM – 6:30 PM IST; during first 90 days may require availability up to 11:00 AM Eastern Time on selected days.
- Support coverage includes North America and Europe.
Read the full description and apply on the company’s own careers page.
