Associate Support Engineer

Overview

The Associate Support Engineer delivers customer-oriented technical support, solves complex customer issues, and collaborates with R&D, Customer Success, Product, sales, and business teams.

What you'll do

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication.
• Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
• Enrich the client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.
• Provide product feedback and insights to the business and R&D teams.
• Manage various internal projects, such as training and ensuring support readiness for new feature releases.
• Act as a technical account manager for select VIP customers, working closely with the sales and business teams.

What you'll need

• At least 1 year of experience with technical support / QA / data analysis / development / technical account management.
• Experience in SQL querying and managing data.
• Fluency in English.
• Passion for solving customer issues in a fast-paced environment.
• Structured and process-oriented approach.
• Mature communication skills that can smoothly handle communications between clients, internal business teams, and R&D teams in headquarters.
• Ability to learn new technologies quickly.
• Multitasking ability and ability to work independently.

Nice to have

• Development or mobile development experience.
• Web / mobile marketing and digital advertising experience.
• Being recommended by an AppsFlyer team member.
• Experience in BI.
• Experience with LLM and AI Agent.

Details

• Location: Bangalore.