Billing Analyst

Overview

The Billing Analyst manages daily billing operations, validates invoices, processes RMAs, and ensures activities meet internal SLAs and audit standards.

What you'll do

• Manage daily billing queues in Salesforce, including credit/debit adjustments, ensuring all cases are completed within SLA timelines.
• Perform end-to-end processing of RMAs, including verification, approval follow-ups, and system entry.
• Track RMA status, resolve pending approvals, and proactively escalate aging cases.
• Identify billing discrepancies and ensure timely resolution before billing release.
• Maintain dashboards and trackers for productivity, RMA status updates, billing accuracy, and quality control results.
• Collaborate with cross-functional teams to resolve billing and operational issues.
• Ensure adherence to compliance requirements, audit standards, and internal SLAs.
• Support process improvement initiatives to enhance billing accuracy and efficiency.

What you'll need

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent work experience.
• 2+ years of experience in billing operations, accounts receivable, order management, or a related function.
• Working knowledge of billing processes and financial operations.
• Experience using CRM and business applications, preferably Salesforce.
• Intermediate proficiency in Microsoft Excel or Google Sheets.
• Strong attention to detail with a high standard of accuracy.
• Excellent organizational and time-management skills.

Nice to have

• Experience processing RMAs, credit/debit adjustments, and invoice validation.
• Familiarity with SLA-driven environments and compliance requirements.
• Experience creating and maintaining operational dashboards and reports.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management capabilities.
• Ability to manage workload during month-end close and high-volume billing cycles.
• Experience working in a fast-paced, customer-focused environment.

Details

• Location: Bangalore, India.
• Position type: Full-time.