Billing Analyst & NOC

Overview

Dual-function L1 role combining network operations center monitoring and first-level troubleshooting with billing data analysis and revenue assurance, based in Hyderabad. Entry level, 24/7 operations.

What you'll do

• Monitor real-time network infrastructure, servers, and service performance using monitoring tools such as SolarWinds, Nagios, and Zabbix.
• Acknowledge, triage, and categorize incoming incidents and technical alerts.
• Perform initial L1 troubleshooting using standard operating procedures (SOPs).
• Escalate unresolved incidents to L2/L3 engineering teams with clear ticket documentation.
• Analyze Monthly Spend Reports, invoices, and transactional billing data to identify discrepancies.
• Perform periodic reconciliation between network usage data and billing engine outputs.
• Track and resolve billing errors, account discrepancies, and unbilled traffic.
• Generate weekly and monthly revenue assurance and traffic distribution reports.

What you'll need

• Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.
• Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments.
• Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.
• Foundational proficiency in auditing call records and validating monthly invoice accuracy.
• Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages.
• Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
• 1–3 years of experience in an L1 NOC, Technical Support, or Telecom Billing/Data Analyst role.

Details

• Location: Hyderabad, India.
• Participation in 24/7 support with other teams across the globe.
• Some weekend work may be required.
• Physical demands: prolonged sitting or standing, moving within an office environment, computer use, effective communication, and occasional repetitive hand or wrist movements.