Billing Specialist

Overview

Own accurate, timely billing for MediaRadar's global customer base, ensuring customers are invoiced correctly out of NetSuite and that sales tax and VAT are applied as expected across the jurisdictions served.

What you'll do

• Generate, review, and issue customer invoices out of NetSuite, including recurring subscription billings, renewals, upsells, and one-time charges, in line with signed contracts and billing schedules.
• Bill customers across multiple countries, including the United States, Canada, the United Kingdom, and the European Union, applying the correct entity, currency, and invoicing requirements for each.
• Review invoices to confirm sales tax, GST/HST, and VAT have been applied as expected for each customer and jurisdiction, and escalate discrepancies, such as missing exemption certificates or VAT registration numbers, to the team member responsible for sales tax.
• Own customer onboarding from a billing perspective, including KYC and customer verification and collecting billing contacts and tax information.
• Manage customer invoice submission through customer AP portals (e.g., Coupa, Ariba, and similar), including vendor registration, purchase order matching, and resolving portal rejections.
• Partner with the Commercial, RevOps, and Order Management teams to confirm order and contract details before billing, and resolve discrepancies between Salesforce, NetSuite, and signed agreements.
• Collect purchase orders to ensure timely billing.
• Work with the Collections team to resolve billing-related disputes, issue credit memos and invoice corrections, and support timely cash collection.
• Coordinate with the Revenue Recognition team to ensure billing aligns with revenue schedules and supports an accurate month-end close.
• Respond to internal and customer billing inquiries in a timely and professional manner.
• Contribute to billing process documentation and continuous improvement efforts, including automation and controls.

What you'll need

• 2–4 years of experience in billing, invoicing, or order-to-cash operations.
• Hands-on experience billing customers in NetSuite.
• Experience billing in a SaaS or subscription-based company, including recurring billing, renewals, and mid-term changes.
• Experience billing customers in multiple countries, including the United States, Canada, the United Kingdom, and the European Union.
• Working knowledge of sales tax and VAT in those jurisdictions, including exemptions and reverse charge, sufficient to recognize when tax has not been applied as expected.
• Experience with customer onboarding, KYC, and invoice submission through customer AP portals.
• Strong attention to detail with a track record of catching and resolving billing errors before they reach customers.
• Good communication skills and the ability to work collaboratively with cross-functional teams across time zones.
• Ability to manage multiple priorities and meet billing deadlines in a fast-paced environment.

Nice to have

• Experience with Avalara.
• Salesforce experience; comfort cross-referencing data between Salesforce and NetSuite.

Details

• Remote role based in India (West Bengal, Maharashtra, Gujarat).
• Some overlap with US Eastern or Central time zones may be required for collaboration with Commercial, RevOps, Order Management, Collections, and Finance teams.