Building Operations, Facilities Services

Overview

Duty Manager, Facilities at JLL is responsible for managing all aspects of day-to-day service delivery at the Accenture site during the shift, and for the proper usage and functionality of the technologies implemented at site.

What you'll do

• Provide management advice on Helpdesk/Mailroom escalated issues during the shift and ensure immediate response to all priority calls from employees and Siebel team, following the escalation process.
• Clear C-mail and government agency mail to the proper recipient.
• Ensure accident or crisis management is addressed immediately.
• Provide management advice for Front Office escalated issues and respond to priority calls during the shift.
• Take rounds of front office, lobby area and rest rooms to ensure a high standard of housekeeping and upkeep.
• Attend the shift briefing; ensure security muster and deployment, and acknowledge the register for penalties/comments.
• Update the security assignment manager or security in-charge on client/VIP visits, and discuss and track security issues to closure.
• Ensure security staff adheres to GAP norms and assist the facility manager and pan-India security manager with the monthly vendor performance matrix.
• Manage grooming of staff, key room, clock room and time office operations; ensure weekly training and grooming standards are maintained.
• Ensure the VMT (vendor management tool) is up and running at all times and that registers/tools are updated for material movements (in and out) daily.
• Follow the escalation matrix for any issues and implement EHS practices (such as PPEs) in and around the security premises.
• Update new assets in the asset tracker and inform relevant stakeholders (WM and CEs).
• Attend the housekeeping shift briefing; ensure housekeeping muster, deployment and acknowledgment on the register for penalties/comments.
• Update the housekeeping duty manager or in-charge on client/VIP visits, and discuss and track housekeeping issues to closure.
• Conduct facility walk-throughs of rest rooms, breakout areas, workstations, meeting rooms, cabins, common and development areas to check housekeeping quality; identify, close on time and report snags.
• Discuss and assist the facility manager monthly on the housekeeping vendor performance matrix; ensure all Siebel housekeeping calls are closed on priority and within TAT without escalations.
• Ensure caterers maintain high standards of hygiene and cleanliness; escalate food run-out situations to the catering lead and coordinate alternative arrangements.
• Ensure random food sample testing by the Accenture authorized vendor and act on results.
• Manage and supervise the quality, quantity and cost of meals and refreshments served in the cafeteria, and ensure operating hours and menus are prominently displayed.
• Conduct quarterly traffic analysis to keep cash and food counter waiting times within tolerable limits, and ensure tables and chairs are cleaned at a frequency matched to traffic.
• Track vendor crockery (spoons, plates etc.) to prevent shortages, and conduct monthly random kitchen audits of vendors.
• Ensure cafeteria vendor hygiene in stalls and that vendor staff use PPE while serving, cooking and washing.
• Obtain builder approvals for specific events; coordinate with builder on guarding, common area upkeep, logistics, pest control, housekeeping activity and bee hive removals.
• Take proper rounds in builder-maintained common areas; make snag reports for common areas and follow up for closure.
• Ensure upkeep of breakout areas and reprographic equipment; record all communication in the duty manager log book and conduct proper handover and takeover.
• Ensure the walk-around map and guide are followed and maintained, and adhere to Accenture policies, processes, procedures, statutory documents and JLL SLA/KPIs.
• Assist the facility manager with ISO, internal and external audits and ensure necessary documentation is completed.
• Coordinate with the engineering team on issues needing help; organize induction programs for TPV and JLL staff; plan and train TPV staff on Accenture policies and requirements.
• Update OLA daily and monthly in the SMDRS tool; coordinate important and VIP client visits with the Events team without escalations.
• Govern overall pest control, carpet maintenance, wellness room, ambulance, indoor plants, recreation room and gym activities.
• Conduct scheduled and focus meetings with projects per calendar; participate in and manage the half-yearly fire drill.
• Share all daily, weekly and monthly reports on time, and govern and maintain all relevant checklists.
• Handle security and EHS incidents on priority and communicate them per the escalation matrix; answer employee phone queries and reply to mails; follow the escalation process for all incidents and issues.

What you'll need

• Complete knowledge and functionality of e.Fit tools (VMT, IMT, Site Ops, Site Inspection tool), BGC and work permit tool.

Details

• On-site, Pune, MH.
• Scheduled weekly hours: 48.