Senior Manager Facilities

Overview

Lead day-to-day facilities operations across assigned client sites, with a strong focus on soft services, service excellence, safety, compliance, financial performance, and stakeholder satisfaction.

What you'll do

• Lead daily property and facility operations for assigned sites, with accountability for soft services performance, client experience, and operational continuity.
• Implement site procedures, service standards, and performance measures, and ensure compliance with building processes and regulatory requirements.
• Promote operational best practices and improve processes to enhance service delivery, efficiency, and workplace experience.
• Champion a strong health, safety, and risk management culture across the site.
• Build strong client relationships and proactively ensure expectations are met or exceeded.
• Serve as the main point of contact for facilities-related concerns and coordinate timely issue resolution.
• Manage site budgets, accounting activities, and financial operations with a focus on cost control and value delivery.
• Oversee vendor and supplier performance, ensuring compliance with procurement requirements, contract scope, and quality standards.
• Lead, coach, and develop the on-site team, fostering collaboration, accountability, trust, and high performance.
• Support a culture aligned with JLL values and behaviors, including teamwork, ethics, excellence, curiosity, informed decision-making, and continuous improvement.

What you'll need

• Bachelor's degree in facilities management, hospitality, business, engineering, or a related field, or equivalent practical experience.
• Six to eight years of experience in facilities management or a related field.
• Demonstrated experience managing soft services operations in a corporate, commercial, life sciences, or similarly complex environment.
• Strong background in contract management, budget supervision, customer service, and stakeholder engagement.
• Working knowledge of occupational safety requirements and site compliance practices.
• Experience managing vendors, service levels, and workplace operations within agreed budgets and contracts.
• Strong verbal and written communication skills, with the ability to engage confidently with clients, teams, and suppliers.
• Proven leadership skills, including team supervision, coaching, training, and performance management.
• Strong analytical and problem-solving skills, with the ability to resolve complex issues using data and practical judgment.

Nice to have

• SCEM certification or similar facilities, safety, or property-related certification.
• Exposure to life sciences or other highly regulated operating environments.
• Experience with property technical systems management and cross-functional site operations.
• Familiarity with technology-enabled facilities management, including data, analytics, or smart building solutions that improve operational performance and user experience.
• Experience working in a global, matrixed, client-facing organization with integrated service offerings across workplace, property, and project management.
• Demonstrated commitment to developing people, supporting career growth, and building an inclusive, collaborative team culture.

Details

• On-site, Hyderabad, TS.
• Scheduled weekly hours: 48.