Business Advisory Analyst

Overview

Business Advisory Analyst role in Next Generation Customer Operations focused on IT troubleshooting, reviewing and labelling user-reported bug reports against predefined taxonomies.

What you'll do

• Interpret and label user-reported issues using product knowledge and judgement to apply the most accurate predefined label.
• Follow structured taxonomies and decision trees to ensure consistent, high-quality annotations and minimise ambiguity.
• Review and annotate bug reports to achieve at least 95 accuracy in labelling.
• Identify and resolve unclear or vague reports, applying subject matter expertise to clarify and categorise them appropriately.
• Proactively flag edge cases, label gaps, or ambiguous scenarios to Product Operations Managers for taxonomy or guide improvements.

What you'll need

• Any Graduation
• 3 to 5 years of experience
• Primary skill: IT Troubleshooting
• C1 (CEFR) level English proficiency
• Detail-oriented with proven ability to follow guidelines and standard operating procedures.
• Ability to effectively adapt to dynamic guidelines and procedure or protocol changes and avoid errors in complex tasks and deliver within SLA.
• Strong communication skills, including documentation and collaboration with technical and non-technical teams.
• Ability to work in a fast-paced environment.

Nice to have

• Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling or annotation user interfaces.
• Exposure to metrics and dashboard reporting to support data-informed triage.
• Understanding of priority and severity frameworks and classification schemas.
• Experience in QA testing, triage, bug reproduction, or labeling workflows.
• Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).

Details

• Location: Hyderabad