Business Advisory New Associate

Overview

Business Advisory New Associate in Accenture’s Next Generation Customer Operations (Customer Support/Service Desk) aligned to the HR Contact Center team.

What you'll do

• Manage and resolve customer queries, including handling escalations and complaints.
• Close faults and complaints within SLA.
• Handle incidents and service requests by recording, diagnosing, troubleshooting, resolving, or assigning.
• Restore normal service operations during unplanned interruptions for non-voice interactions (email/web/chat).
• Provide seamless, personalized support to employees, customers, and vendors through a blended process.
• Maintain routine problem-solving using precedents and general guidelines.

What you'll need

• Any graduation.
• 0 to 2 years of experience.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.
• Written and verbal communication skills.
• Ability to work well in a team.
• Night shift availability as per IST for the US-region services.

Details

• Location: Bengaluru.
• Interaction mix: 60-70% calls; remaining via emails and chats.
• May require rotational shifts.