Business Process Analyst

Overview

Caterpillar is seeking a Business Process Analyst to join the India CoE-Integration & Engg team within the CAT IT Division, based in Bangalore.

What you'll do

• Gather business requirements and analyze business processes to optimize them.
• Develop user stories and assess risks and impacts of proposed changes.
• Analyze data and produce reports to support business decisions.
• Perform testing and quality assurance activities.
• Collaborate with stakeholders, development teams and testing teams to deliver business solutions.
• Document business cases justifying project requirements of time and resources.
• Utilize analysis tools and methodologies to group business activities by shared characteristics.
• Investigate application-related issues with business and IT professionals and recommend enhancements to major application systems.
• Help create contingency plans to mitigate impact of disruption on core applications.
• Enhance processes and procedures used in the organization's records retention program.
• Communicate with clients regarding expectations, conduct periodic reviews of work effort, progress, issues and successes, and maintain long-term client or vendor relationships.
• Participate in planned and current system integration initiatives.
• Follow organizational information management policies and generate status reports for senior management on IT policy implementation.

What you'll need

• Working knowledge of Salesforce platform, including Sales Cloud and Service Cloud functionality, data model fundamentals, reports and dashboards, security and sharing concepts, flow and declarative automation, case management, lead/opportunity/account management processes, release management lifecycle, and a basic understanding of integrations and APIs.
• Knowledge of business analysis tasks, techniques and tools to identify business needs and recommend value-delivering solutions.
• Knowledge of major production application systems used to deliver services to internal and external clients.
• Knowledge of methods, channels and processes to capture and document business information in an auditable, organized and retrievable manner.
• Knowledge of analytical techniques and tools to determine root causes of organizational problems and create alternative solutions.
• Knowledge of relationship management techniques to maintain healthy working relationships with clients, vendors and peers.
• Knowledge of IT environment purposes and activities, IT standards, procedures and policies, and system and technology integration.

Nice to have

• Salesforce Certified Business Analyst, Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, or Salesforce AI Associate certification.
• IIBA CBAP, CCBA, or equivalent Business Analysis certification.

Details

• Based in Bangalore, Karnataka; preference is for on-site work.
• Works a 5-day-a-week schedule in the office.
• Shift timings: 1:00 pm to 10:00 pm IST.
• Equivalent combination of education and relevant work experience will be considered.