Business Process Architect

Overview

Analyze and design new business processes and produce the documentation that guides the implementation of new processes and technologies, working as an SME who leads a team and supports cross-team decisions.

What you'll do

• Analyze and design new business processes to create the documentation that guides their implementation.
• Partner with the business to define product requirements and use cases that meet process and functional requirements.
• Participate in user and task analysis to represent business needs.
• Lead the development and refinement of business process models to enhance operational efficiency.
• Facilitate communication between technical teams and business units to ensure alignment of objectives.
• Provide solutions to problems for the immediate team and across multiple teams.
• Mentor junior team members by providing guidance and support in process design and analysis.

What you'll need

• Minimum 5 years of experience in Personal Insurance.
• 15 years full time education.
• Proficiency in Personal Insurance.
• Strong analytical skills to assess and improve business processes effectively.
• Excellent communication abilities to articulate complex process requirements clearly.
• Experience in documenting business processes and creating detailed use cases.
• Ability to collaborate with cross-functional teams to drive process improvements.
• Skilled in conducting user and task analysis to capture business needs accurately.

Nice to have

• Experience with Group Life and Group Benefits.

Details

• Location: Bengaluru office.
• Expected to be an SME, manage the team to perform, and be responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.