Business Support Assistant- GDS and Ticketing Specialist

Overview

Support the GHQ Travel Hub with end-to-end air ticket processing, focusing on flight bookings through a Global Distribution System (GDS) and electronic ticketing via the BCD Automated Ticket Issuance system.

What you'll do

• Process air travel requests received through WFP travel workflows and systems.
• Perform flight searches and reservations using a Global Distribution System (GDS), ensuring optimal routing, fare selection, and compliance with WFP travel policies.
• Prepare and share proposed flight options with travellers and travel focal points, clearly outlining fare conditions and key constraints.
• Coordinate closely with travellers/travel focal points to confirm itineraries and travel preferences.
• Submit finalized itineraries through the BCD Automated Ticket Issuance system for ticket issuance.
• Ensure timely issuance of e-tickets and accurate transmission of travel documentation to travellers.
• Ensure all bookings comply with WFP travel policies, financial rules, security requirements, and corporate efficiency measures.
• Apply cost-containment principles, including use of lowest logical fares, approved routes, and preferred carriers when applicable.
• Conduct accuracy checks on itineraries, ticketing data, and fare rules prior to ticket issuance.
• Maintain proper records of bookings and ticketing actions for audit and reporting purposes.
• Serve as a key operational contact for travellers and GHQ Travel Hub colleagues on ticketing-related matters.
• Liaise with BCD Travel and internal stakeholders to resolve ticketing issues, re-issues, exchanges, cancellations, and disruptions.
• Support travellers during disruptions by proposing alternative routing options and coordinating corrective ticketing actions.
• Maintain clear, timely, and professional communication with all stakeholders.
• Contribute to the continuous improvement of ticketing workflows and SOPs within the GHQ Travel Hub.
• Support team knowledge-sharing on GDS functionality, fare rules, and ticketing best practices.
• Flag recurring issues, system constraints, or policy gaps and propose practical solutions.
• Perform any other related duties as required.

What you'll need

• Completion of secondary school education.
• Minimum 4 years of relevant experience in airline reservations, ticketing, or travel operations.
• Strong technical expertise in airline reservations and ticketing.
• High attention to detail and accuracy.
• Client-oriented mindset with the ability to work under time pressure.
• Strong organizational and prioritization skills.
• Ability to work independently while contributing effectively to a global team environment.
• Clear and professional communication skills.
• Fluent oral and written communication skills in English.

Nice to have

• University degree or diploma in Travel, Tourism, Business Administration, or a related field.
• Prior experience with Travel Management Companies (TMCs) or international organizations.
• Familiarity with UN/common system travel rules.
• Knowledge of additional languages.

Details

• Duty station: New Delhi.
• Reporting to: Head of GHQ Travel Hub.
• Type of contract: Service Contract, 11 months (extension subject to requirement and funding availability).
• Open to Indian nationals only; open to internal and external candidates.
• Selection includes a written test for screening.
• Salary: 66485/- per month plus 8.33% of base salary towards Social Security; medical benefits as per WFP's plan. All tax liability for payments from this contract is borne by the subscriber.
• Applications must be submitted through WFP's online recruiting system. Deadline: 13 November 2026, 23:59 GMT+05:30.