Business Systems Analyst

Overview

The Business Systems Analyst provides functional and technical support, configuration, maintenance, and continuous improvement of Workday and related HR systems as a key member of the HRIT team, based in Chennai.

What you'll do

• Provide second-level production support and troubleshoot complex system issues.
• Analyze business requirements and design, configure, test, and implement system enhancements that support HR business processes and operational objectives.
• Investigate and resolve complex production issues independently.
• Translate business requirements into practical and sustainable system solutions.
• Assess configuration changes for upstream and downstream impacts.
• Maintain accurate documentation.
• Communicate technical concepts to nontechnical audiences.
• Work collaboratively across global teams and time zones.
• Balance operational support and project assignments.
• Drive continuous improvement, automation, and knowledge sharing.

What you'll need

• 3–5 years of experience supporting HR information systems, business systems analysis, or enterprise applications.
• Hands-on experience supporting and configuring Workday HCM in a production environment.
• Experience troubleshooting Workday business processes, configuration issues, and security-related concerns.
• Working knowledge of Workday organizational structures, business process frameworks, and security concepts.
• Experience gathering business requirements, preparing functional specifications, and conducting system testing.
• Experience with incident management, change management, and production support processes.
• Strong analytical, problem-solving, documentation, and communication skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.
• Strong understanding of Workday HCM functionality, configuration, and business process administration.
• Strong critical thinking and root cause analysis capabilities.
• Understanding of HR processes and the relationship between Workday configuration and business operations.
• Knowledge of data integrity, system security, and compliance principles.
• Strong attention to detail.
• Excellent interpersonal skills.

Details

• Location: Chennai, India.
• Job category: IT.