CCL Operations Specialist

Overview

Supports day-to-day CCL operational and customer experience activities by executing standardized processes related to order management, shipment coordination, documentation, case management, and customer service, within defined SOPs, customer-specific requirements and SLAs.

What you'll do

• Execute day-to-day CCL operational activities in accordance with defined SOPs, customer requirements, and agreed SLAs.
• Manage customer orders and shipment-related activities, including order creation, validation, updating, tracking, and timely closure.
• Coordinate with relevant stakeholders to ensure smooth execution of customer orders and operational activities.
• Monitor shipment and order milestones and proactively follow up on pending actions, exceptions, and potential delays.
• Manage customer service requests and operational cases received through email, case management platforms, and other system tools.
• Maintain accurate and timely updates of customer, order, shipment, and operational information in relevant systems.
• Support customer onboarding and implementation activities through data validation, system updates, and adherence to customer-specific requirements.
• Identify operational discrepancies and exceptions and coordinate with relevant teams for timely resolution.
• Support basic contract and commercial requirement validation to ensure operational activities are aligned with agreed customer requirements.
• Collaborate with Customer Experience, warehouse, transport, finance, compliance, and other operational teams to ensure end-to-end execution.
• Escalate non-routine, complex, or SLA-impacting issues to senior team members or the Team Lead in a timely manner.
• Contribute to operational reporting, process standardization, root-cause identification, and continuous improvement initiatives.
• Handle coordination and issue resolution with operations teams handling sensitive and perishable cargo.

What you'll need

• Graduate in Business, Logistics, Supply Chain, Commerce, or a related field.
• Basic understanding of logistics, customer service, supply chain, cold chain or operational processes.
• Strong attention to detail with the ability to maintain accuracy while handling operational transactions.
• Good written and verbal communication skills.
• Effective stakeholder coordination and follow-up skills.
• Ability to work within defined SOPs, procedures, and SLA timelines.
• Basic analytical and problem-solving capability.
• Ability to identify operational exceptions and escalate appropriately.
• Ability to prioritize tasks in a transaction-driven operational environment.
• Proficiency in MS Excel and other MS Office applications.
• Willingness to learn and work across multiple operational processes and systems.
• Supply Chain Planning (SCP) knowledge is mandatory.
• Basic understanding of logistics and CCL operations.
• Knowledge of accounting principles and financial processes.
• Understanding of budgeting and cost-tracking basics.
• Familiarity with transactional finance tools and ERP systems.
• Awareness of compliance and internal control requirements.

Nice to have

• Familiarity with ERP, transportation, warehouse, case management, or logistics systems.

Details

• Location: Pune, India.
• Shift requirement: Europe shift.