Change Management Specialist

Overview

Concentrix is hiring a Change Management Specialist in Kolkata to lead change projects and large-scale transformation initiatives.

What you'll do

• Lead multiple change projects or large-scale transformation initiatives using Agile, Waterfall, DMAIC, or similar methodologies.
• Own end-to-end change delivery, including planning, execution, implementation, operational readiness, and embedding of change initiatives.
• Manage RAID (Risks, Actions, Issues, Dependencies), governance processes, budgets, timelines, and benefits realization activities.
• Develop and execute implementation plans, communication strategies, training plans, and change adoption activities.
• Engage with senior stakeholders across operations and support functions to ensure alignment and clear RACI ownership.
• Drive continuous improvement initiatives aligned with organizational governance requirements and P3M3 standards.
• Monitor project progress, identify risks and dependencies, and implement mitigation plans to ensure successful delivery.
• Support operational readiness assessments and ensure successful implementation of business change initiatives.
• Provide regular project updates and reporting to stakeholders and leadership teams.
• Facilitate change adoption through effective communication, stakeholder engagement, and training programs.

What you'll need

• 3+ years of experience in Change Management, Project Management, Business Transformation, Continuous Improvement, or related fields.
• Strong understanding of technology trends and industry best practices.
• Excellent verbal and written communication skills with C1-level English proficiency.
• Proven ability to manage multiple priorities, multitask effectively, and meet delivery timelines.
• Experience managing change, project, programme, portfolio, or continuous improvement initiatives.
• Knowledge of Prince2, Agile, Lean, DMAIC, Scrum, or related methodologies.
• Strong financial management, budgeting, and benefits realization capabilities.
• Excellent stakeholder management, influencing, communication, and relationship-building skills.
• Ability to manage ambiguity and work effectively in fast-paced environments.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Willingness to work flexible schedules based on business requirements.
• Graduate (Bachelor's Degree in any discipline).

Nice to have

• Prince2, Agile, PMP, Lean Six Sigma, or related certifications.
• Experience supporting large-scale transformation or organizational change programs.
• Exposure to governance frameworks, portfolio management, and operational excellence initiatives.
• Experience in process improvement and business transformation environments.

Details

• Location: Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr.
• Employment type: Full time.
• Willingness to work flexible schedules based on business requirements.